Refund policy


Returns & Store Credit Policy

We hope you love your Attire by Nour purchase. We understand that sometimes an item may not be quite right, so we’ve made our returns process simple and clear.

Change of Mind Returns

We do not offer refunds for change of mind. Eligible online returns will be issued as an Attire by Nour store credit (digital gift card).

To be eligible for a return:

  • Australian orders must be received by Attire by Nour within 10 days of delivery.
  • International orders must be received within 20 days of delivery.
  • Delivery dates are determined using the tracking information provided by the shipping carrier.
  • Items must be unworn, unwashed, unmarked, unaltered and undamaged, with all original swing tags attached.
  • Items must be returned in their original, resaleable condition.

Items that are stained, washed, dry-cleaned, altered, worn, damaged or otherwise not in their original condition will not be accepted.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Store Credits

Once your return has been received and approved, your store credit will be issued as a digital gift card and sent to the email address associated with your order.

Store credits are valid for 6 months from the date of issue and cannot be extended.

Please check your inbox and spam/junk folders for your digital gift card.

Items Not Eligible for Change-of-Mind Returns

For hygiene, clearance and product-specific reasons, we do not accept change-of-mind returns on:

  • Formal gowns and formal dresses
  • Bodysuits and body tops
  • Tights
  • Scarves
  • Clearance items
  • Sale items
  • Satin items
  • Items marked as final sale

This does not exclude any rights you may have under the Australian Consumer Law in relation to faulty or defective products.

Exchanges

We do not offer direct exchanges online.

If your eligible item is approved for return, you will receive a store credit which can be used to purchase your preferred size, colour or another item.

Attire by Nour reserves the right to decline a change-of-mind return where the item does not meet the return conditions outlined above.

We do not provide price adjustments or additional credits where an item is purchased at full price and later reduced or included in a promotion.

Faulty or Incorrect Items

We carefully inspect our items; however, if you believe you have received a faulty, damaged or incorrect item, please contact us at hello@attirebynour.com.au with your order number, a description of the issue and clear photos.

Once assessed, we will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.

Order Changes & Cancellations

We begin processing orders as quickly as possible. Once an order has entered processing or has been dispatched, we may be unable to cancel it or make changes.

If you notice an issue with your order, please contact us as soon as possible and we will do our best to assist.

Shipping & Delivery

Orders are shipped using third-party delivery providers, including Australia Post.

Please ensure your delivery details are correct when placing your order.

If your parcel is delayed, lost or damaged in transit, please contact us so we can assist you with the appropriate next steps and, where required, liaise with the shipping provider.

International Duties & Taxes

International orders may be subject to import duties, taxes, tariffs, customs fees or brokerage charges imposed by the destination country.

These charges are not included in our shipping rates and are the responsibility of the customer.

Attire by Nour is not responsible for customs delays or additional charges imposed by international customs authorities.

How to Make a Return

Before sending your return, please contact our team at:

hello@attirebynour.com.au

Please include your full name and order number with your return.

Return Address

ATTIRE BY NOUR
171A Waterloo Road
Greenacre NSW 2190
Australia

We recommend using a tracked shipping service when returning your parcel, as Attire by Nour cannot process your return until it has been received.

Thank you for shopping with Attire by Nour. 🤍